Support that travels with you
Our drivers and office team are reachable from the moment you book until the moment you reach your destination. Flight delays, schedule changes, last-minute hotel updates — whatever happens during your trip, there is always someone ready to help in English, Greek, German, Russian, or French.
- Airport pickup coordination
- Flight tracking & schedule updates
- Ferry & cruise timing
- Multi-stop trip planning
If you need more details
Every booking is handled personally by someone who knows Northern Greece — not a call centre and not an algorithm. Reach us by phone, WhatsApp, or email and we will reply within minutes during business hours and within a few hours overnight.
General Information
What happens if my flight has landed earlier or late than scheduled ?
As soon as you land you must and you have picked up your luggage proceed to the meeting point.At MTG we monitor the flight details and your driver will wait for you. If you have any problem locating the driver please call the emergency number.
What happens if my flight is delayed or cancelled ?
If your flight time changes is delayed or cancelled we suggest that you do contact MTG through our telephone numbers or by e mail at info@mtgtravel.gr. We take all precautions and our partners monitor flight and cruise ship arrival times in case of delays so that we get notified for flight changes, delays or cancellations.
MTG regret that we cannot be held responsible for any costs incurred due to flight delays or missed travel connections resulting from poor weather conditions, state of roads or any other factors beyond our control.
If your flight has changed and you were notified 48 hrs before your flight you can change the pick-up time with the link that was given to you with the confirmation email. If your flight has changed and you were notified less than 48 hrs before the flight please contact MTG through our telephone numbers or by e mail at info@mtgtravel.gr and let us know about this change, stating your reservation number and confirm the new time in order to avoid any charges. Flight cancellations on a refund please consult our terms of use.
What happens if the pick up point of the departure is different from the arrival ?
In this case you need to make two separate bookings.
What happens if my luggage are more than enough ?
The allowable luggage limit per vehicle is described in the vehicle details on the booking form. As acceptable baggage size is considered the baggage that the total sum (Width + Height + Depth) will not be greater than 158.
If you have big suitcases, skis, golf clubs it would be good to let us know in the space provided on the booking form as there is the possibility to apply additional charges because you may need to replace the vehicle with a larger one.
What happens if i want to cancel my reservation ?
The cancellation of the reservation is done without cost if is done up to 24 hours before the pick-up time. In case of cancellation within less than 24 hours before the pick-up time applies the charge the whole amount of the booking
